FAQ

✧ What form of payment do you accept? We accept payment with all major Credit Cards via a secure SSL connection.

✧ How long does it take for my order to ship? We do my best to create something wonderful for you to enjoy and have in your hands as soon as possible! Most shipments are mailed within 1-5 working business days. If you should need your order sooner please let us know. If there is a delay for some unforeseen reason, we will email you immediately.

✧ Do you accept returns? We stand behind all of our work, and we want you to be 100% happy with your purchase(s). If for any reason you are not happy, we will gladly accept the item(s) back. Please contact alison@alisonkelleydesigns.com within five days of receiving the item for a refund or exchange. Shipping the returned/exchanged item to us will be the buyer's responsibility. Refunded items will have a minus actual shipping costs, earrings will have a minus of ear wire cost to be determined after items are returned. All returned items must be received in the same condition they were sent. Returns must be sent back within 5 days of contacting us.

For your safety, we recommend that any return made to us be fully insured and via a carrier that provides tracking information.  Once we have received the item in perfect, original condition, we can refund you the cost of the item.  Shipping charges will not be refunded.  In the event that a returned package is lost or damaged during the shipment back to us, we will not be able to refund you.  You will need to contact the shipping courier that you selected and file and insurance claim.  All refunds will be made to the original purchaser via original payment method.  Some return exceptions to this policy may apply and is at our discretion.

*Please note:  Custom orders and clearance items are NOT returnable. We are committed to providing you with the best customer service we can. If there is an issue, please email us at info@alisonkelleydesigns.com so we may remedy it together.

✧ Are you able to do custom work? Yes! We welcome custom orders and special requests. Let us know what style and materials you are interested in and we will let you know the cost, stone availability, and how long it will take to complete. Before construction actually begins we require a non-refundable 50% deposit on all commissions and special requests. All commission and special request sales are final. Once your creation has been completed or is near completion, you will be sent a photograph of it via email. Upon approval of the design, final payment will be due and your creation will be sent to you.

✧ Do you charge sales tax? Yes, if item)s) are purchased, picked up or delivered within Colorado.

✧ Do you ship internationally? We currently do not offer shipping for international orders here. We do offer international shipping via our Etsy web store, https://www.etsy.com/shop/alisonkelleydesigns if an item you see here is not on our Etsy site, please contact us as we can add any item there for you for international shipping.

 ✧ Jewelry sizing and adjustments: Most of our jewelry can be shortened or lengthened upon your request. 

✧ Photography: Pictures are deliberately taken up close to show details of our jewelry; this may sometimes make the jewelry appear larger than it really is. Please be sure to read item description for measurements. Our handmade jewelry is photographed on a hand and/or next to a ruler so that you may have a better idea of what the true measurement is. If you have any questions regarding size please don’t hesitate to contact us, as we are happy to answer any of your questions.

✧ Product Variation: Due to the handmade nature of our items, some variations may occur. Stones may vary slightly in color, size and shape due to their natural character.